It has been more than two decades since the United Nations has pledged reform, in order to more efficiently cope with growing world challenges. The restructuring of the UN’s work at the national level is calibrated through the concept of Delivering as One (DaO), launched on 2006. The DaO strategy represents a shift from the UN agencies’ individual work, towards joint work at the national level. The program sets out to overcome fragmentation of the UN by creating a more united system. This allows the UN team to make more effective use of assets, reduce transactional costs and promote transparency and accountability within the UN system. The UN Regional Directors Team (RDT) for Europe and the Commonwealth of Independent States (CIS) region endorsed the request of the Government and the UN in Montenegro to move forward with Delivering as One. In June 2009, the UNCT in Montenegro agreed on the formulation of an Integrated UN Programme, Results and Budgetary Framework for the period from 2010 to 2016 and creation of a UN Country Fund. The Integrated UN Programme for Montenegro is the first major step in that endeavour.

The One Programme

unifies the UN system under one national development strategy/plan, and is underpinned by integrated policy positions and services, and real-time monitoring through joint work plans.

The Common Budgetary Framework

with all planned and costed UN programme activities presented transparently in one place, provides a shared view of the UN's contribution as a whole to the country.

The One Fund (optional)

provides performance-based support to the UN's integrated policy approaches.

The One Leader

and the UN Country Team (UNCT) leadership, is based on mutual accountability, with an enhanced co-ordination function led by the Resident Coordinator, involving all of the UNCT in team leadership, to carry responsibility for the role and results of the UN in the country.

Operating as One

provides options to build ever more cost-effective common operations and service support.

Communicating as One

facilitates coherent messaging and advocacy on normative and operational matters, and a consistent and teamed-up strategic dialogue with host countries.


UN System in Montenegro is supporting country in addressing key national priorities, focusing dominantly on two areas – human rights and development.

Montenegro adopted the Delivering as One modality in 2010 with the vision of harnessing the combined resources, capacity and knowledge base of all UN organizations operating in the country into one coherent programme, focused on a limited set of strategic outcomes, with one leader of a team of mutually accountable heads of UN agencies, working with harmonized business operations, with joint resource mobilization and planning, and speaking with one voice. The management and coordination structure developed for the current UNDAF was based on the prevailing best practices and lessons learnt from the pilot phase of Delivering as One and adapted to the needs and requirements in the national context.

DaO is a UN reform, launched by the former UN Secretary General Kofi Annan in 2006, which basically means shift from individual UN organisations’ work towards more coherent and synchronised joint work and functioning in order to deliver better results. In this way we harness the combined resources, capacities and expertise of different UN organisations. Montenegro is globally recognised as a model of good practice when it comes to DaO.

UN system in Montenegro is composed of five resident (UNICEF, WHO, UNHCR, UNDP, IOM) and ten regionally based participating UN organisations which implement activities in the country from their headquarters in Vienna, Geneva, Budapest and Venice (UNECE, UNEP, UNIDO, UNESCO, ILO, UN WOMEN, FAO, IAEA, UNECE, UNCTAD).

The work of the UN family in Montenegro is coordinated by the UN Country Team (UNCT) composed of heads of resident UN agencies. Representatives of regionally based agencies participate in decision-making processes and UNCT meetings either in person, when possible, or via teleconference.
As of 10 March 2014, resident UN agencies are working together under one roof, what additionally increases coordination and coherence of the UN family in Montenegro.

The UN reform 'Delivering as One' in Montenegro, an upper middle income country (MIC), is articulated through the Integrated UN Programme 2017 – 2021, the second UNDAF in Montenegro. The aim of the document is to enhance development results and impact by bringing together the comparative advantages of the UN system within a single strategic framework. The document is a five-year collective plan of actions and programmes aimed at increasing the coherence and efficiency of the UN System in Montenegro and its developmental impact in order to support national key development priorities, such as the EU accession process. Through the Programme, in partnership with the Government and other development stakeholders in civil society and the private sector, the UN system strives to deliver focused and value-added results in development assistance as a harmonized organization with unity of purpose, coherence in management and efficiency in operations.

The Integrated UN Programme for Montenegro has four strategic result areas:

  • Social Inclusion;
  • Democratic Governance;
  • Economic Governance;
  • Environmental Sustainability.
In each Result Area, the core principles of human rights, gender equality and the development of national capacity are upheld and incorporated throughout programme implementation. The Programme also prioritizes the application of socially inclusive strategies. The UN’s role in advocating for the national application of international norms, standards and actions on human rights and global issues implies a shift towards intensified efforts in policy advisory services.

The Integrated UN Programme 2017-2021 is governed by the Joint Country Steering Committee, composed of eight line ministers and heads of UN agencies. The body, co-chaired by the Minister of Foreign Affairs and the UN Resident Coordinator, oversees and approves the Integrated UN Programme, UN Annual Work Plans and guides the UN in its “Delivering as One” commitment, ensuring Government’s ownership over the process.

The Resident Coordinator System encompasses all participating organizations of the UN System regardless of their formal presence in the country. The Resident Coordinator, who is funded and managed by UNDP, leads the UN Country Team Montenegro and is a designated representative of the Secretary-General for development operations. The UN Coordination Office supports Resident Coordinator and the UNCT through facilitating inter-agency coordination, communication and collaboration.


Montenegro is recognised as a good example of the UN operating in upper middle-income country. After four years of implementation, Delivering as One in Montenegro resulted in concrete joint efforts to:

  • Finding durable solutions for displaced persons from neighbouring countries, such as the Sarajevo Process aimed to close the refugee chapter regarding conflicts of 90’s;
  • Ensure child protection, social inclusion and create opportunities for the most vulnerable groups;
  • Address challenges of people with disabilities, both children and adults;
  • Support good governance across the system and strengthen the variety of national capacities to foster EU accession;
  • Support governance in the health sector and strengthen mental health system;
  • Support development of green economy and business clusters;
  • Respond to climate change and disaster risk reduction;
  • Post-2015 Consultations on future development challenges;
  • Youth empowerment;
15 UN organisations which have activities in the country, are currently implementing more than 70 programmes and projects with a total budget of 13.7 million US dollars (2016). While the programmatic areas are broad, activities of the UN System in Montenegro are very concrete and are aimed to improve people’s lives, especially those who are most vulnerable, disadvantaged or at risk of social exclusion.


Certain successes of joint UN work in the country helped Montenegro become more visible on the global scene. One of such achievements is very successful process of Post-2015 consultations in Montenegro. Upon merging its various capacities in order to hear people’s opinion on future development challenges, the UN family in Montenegro managed to mobilise more than 8000 people, or 1.3 percent of its population, to say what kind of future they want. Montenegro participated very energetically in the process which gathered large number of actors in the country, including Government, numerous other partners. People in Montenegro identified 8 key development priorities, from good governance, over fight against corruption, employment, health, infrastructure, education to values. As a result of successfully organised national consultations, high-level Montenegrin delegation was invited to speak at the special session of the 67 UN General Assembly dedicated to post-2015 development priorities, as one of very few countries which had that opportunity.


Having unified voice and synchronised outreach is very important component of DaO implementation. In UN team in Montenegro, that area is coordinated by the Joint UN Communications Team (JCT) composed of communications officers/focal points from all participating UN organisations. Under the guidance of UNCT, the JCT designs, implements and monitors joint UN communications strategy along with Annual Work Plan, crafted in line with key outcomes of the Integrated UN Programme. The JCT takes care of developing strategic communications both in internal and external communications. Some of the very efficient communications components developed by the JCT are:

  • Functional information flow model which results in digestive insight into the complex work of the UN, aimed for internal audience (UN Weekly Updates) as well as for external audience (UN Monthly Newsletter).
  • Joint UN online Reports & Publications Library which enables easy access to UN Montenegro’s knowledge products - all available electronic UN Montenegro’s publications, reports, researches, brochures, etc. on a user-friendly web-platform specialised for storing, sorting and on-line reading pdf files.
  • Joint UN Montenegro online Photo Library which enables easy, one-click access to all UN MNE photos
  • Internal DaO Survey – UN team in Montenegro conducts internal DaO Survey on a yearly basis in order to scan perception of DaO concept among UN staff. The aim is to identify both weaknesses and strengths of DaO implementation, which helps the UN Country Team to take appropriate measures. The process is driven by the JCT, which collects and analyse data, and present it at the end-year Town Hall meeting to all UN staff in the country.
  • JCT also manages strategic presence of the UN Montenegro on its corporate Facebook, Twitter and Instagram platforms.